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DevConf.US 2020 is the 3rd annual, free, Red Hat sponsored technology conference for community project and professional contributors to Free and Open Source technologies coming to a web browser near you!
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Friday, September 25 • 13:40 - 14:25
User Onboarding – Get the User on Board!

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User onboarding is guiding users to use your product and find value in it. Users understand how to use your product to meet their goals. You may have the best product, but if the users cannot figure out how to get started, they will never use your product. This is where User Onboarding helps!
The session covers:
• What is user onboarding
• User onboarding strategies
• Onboarding based on user personas and journeys
• User onboarding artifacts:
◦ In the app:
• Welcome messages
• Guided product tours
• Task lists & progress bars
• Tooltips, in-app messaging
◦ External:
▪ Marketing emails
▪ Product release emails
▪ Help topics
• Examples of companies that use good onboarding to guide their users
• Examples of onboarding tools to get started
• Retiring an onboarding artifact
The session will help the audience to think about onboarding strategies and which artifacts to include in their products!

avatar for Sangeeta Raghu-Punnadi

Sangeeta Raghu-Punnadi

Principal Technical Writer, Red Hat
Technical writer for more than a decade. Try to find ways where I can help the users adopt/understand the product better. Documentation, microcopy, error messages, usability testing, are a few places where I love contributing.

Friday September 25, 2020 13:40 - 14:25 EDT
NKOTB Virtual