DevConf.US 2020

As the impact of technology on society is gaining attention, user experience experts may find ourselves in situations where our work or impact on a product suddenly comes into question in the public eye. Where one day you are working behind the scenes to improve the companies user experience, the next day you may find yourself in the limelight as a user experience emergency evolves. This talk will cover how to handle a usability emergency and use it to catapult your user experience practice forward. It will cover practical steps including reframing, evaluating, planning, and communicating while the pressure is high. By the end of this talk, you’ll know how to handle anything from a public PR crisis pointed at usability through that executive that tried your product and created an internal crisis to fix usability immediately.