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DevConf.US 2020 is the 3rd annual, free, Red Hat sponsored technology conference for community project and professional contributors to Free and Open Source technologies coming to a web browser near you!
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Friday, September 25 • 10:40 - 11:25
How to Handle a Usability PR Crisis

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As the impact of technology on society is gaining attention, user experience experts may find ourselves in situations where our work or impact on a product suddenly comes into question in the public eye. Where one day you are working behind the scenes to improve the companies user experience, the next day you may find yourself in the limelight as a user experience emergency evolves. This talk will cover how to handle a usability emergency and use it to catapult your user experience practice forward. It will cover practical steps including reframing, evaluating, planning, and communicating while the pressure is high. By the end of this talk, you’ll know how to handle anything from a public PR crisis pointed at usability through that executive that tried your product and created an internal crisis to fix usability immediately.

avatar for Catherine Robson

Catherine Robson

Manager, User Experience Design, Red Hat
Catherine Robson is a user experience manager and professional who has been working in the industry for over 15 years.  Currently a Manager of User Experience at Red Hat, where she has been recognized with the Stevie Award for Women in Business for Employee of the Year, she works... Read More →

Friday September 25, 2020 10:40 - 11:25 EDT
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